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Yes, we deliver medical devices and equipment throughout Croatia via a delivery service.
We also deliver medical devices and equipment outside Croatia through our distributors or trusted delivery services.
Delivery costs are agreed with the client, regardless of whether the medical devices and equipment are delivered within Croatia or abroad.
The buyer does not need to arrange delivery. Delivery, device installation and training are included in the price of the ultrasound system.
For all enquiries about an R1 invoice quotation, contact us at info@medexpert.hr. Based on your needs and a discussion with our application sales specialists, we will send you a written quotation that can also include delivery to your institution.
Yes. In cooperation with banks, we offer leasing and instalment payment options tailored to medical institutions.
The purchase process begins with an analysis of your needs. Our application sales specialists then recommend the optimal configuration of the system, probes and software. This is followed by a demonstration and a hands-on trial so you can confirm that the system suits your workflow. After the order, we arrange delivery, installation and commissioning, and provide the necessary user training. Following installation, we remain available for service and technical support throughout the lifetime of your device.
The decision to repair or replace a device depends on its age, the frequency of breakdowns, the availability of spare parts and the diagnostic capabilities you are missing. Newer systems offer significantly better image quality, are easier to use, include more advanced functions with integrated AI solutions and are more reliable, which can make them more cost-effective in the long term.
The price covers more than the ultrasound system itself. Depending on your needs, it may include suitable ultrasound probes, software options, installation and user training. Before purchase, we help you select the optimal configuration, and after installation we provide support and service.
We offer Mindray ultrasound systems, ranging from premium systems such as Resona A20, Resona I9, Nuewa I9 and Consona N9, through point-of-care systems such as TEX20, TE9 and TE7, to portable systems including M9, MX3, MX5 and MX6. They support specialties such as radiology, gynaecology, cardiology, MSK and emergency medicine. We also offer ultrasound systems from other global manufacturers.
Our company, MedExpert d.o.o., is the exclusive distributor of Mindray medical devices and equipment in the Republic of Croatia. Whether you need a single medical device, servicing or equipment for an entire practice, we can support your requirements.
Yes. Contact us through the form or by phone, and our application sales specialists will arrange a live demonstration to suit your schedule.
You will receive the best recommendation by speaking with our application sales specialists. In our experience, many residents in radiology, cardiology, gynaecology, MSK, internal medicine, intensive care and other fields have trained on ultrasound systems supplied by MedExpert. In addition to recommending a suitable ultrasound system for your specialty, our systems include educational tools with reference images, diagrams and photographs of probe positions that support resident training.
Feel free to contact us at info@medexpert.hr with your requirements.
Yes, we can equip an entire practice or polyclinic. Our application sales specialists provide a complete turnkey equipping service, with the option to demonstrate and test the equipment before purchase.
Yes, we provide training on the use of ultrasound systems. Every customer receives initial training and technical support. Advanced training is also available for functions such as iFusion™ and Sound Touch Elastography. Our application sales specialists are available to explain any function and resolve questions about operating the ultrasound systems.
Call our certified service engineers at +385 91 4265 002 (Nino), +385 91 4265 003 (Boris) or +385 91 4265 012 (Bojan), or email us at servis@medexpert.hr. We will resolve the problem as quickly as possible and provide a replacement device while yours is being repaired.
Our certified service engineers strongly advise against trying to repair an ultrasound probe yourself if you notice that it is not working properly. You may cause further damage, especially if the probe is still under warranty. Ultrasound probes are highly sophisticated components that should only be repaired by certified service technicians. Attempting a repair yourself may only make the existing problem worse.
Call our certified service engineers at +385 91 4265 002 (Nino), +385 91 4265 003 (Boris) or +385 91 4265 012 (Bojan), or email us at servis@medexpert.hr to arrange collection of the medical device from your practice. Our service team will arrange everything with you quickly and simply, and you do not need to prepare anything special. Once the service is complete, the team will return the device to your practice.
MedExpert d.o.o. is the sole authorised Mindray distributor in Croatia, and our service engineers are the only engineers authorised to provide certified servicing of Mindray ultrasound systems. Each service agreement is defined and tailored to the client's needs. It generally includes a discussion with the user, inspection of the system error log, database review, disk checks, preset backups, calibration checks, inspection of the monitor, console and moving mechanical parts, device cleaning, safety and technical checks, device safety verification, inspection of peripheral units, and a service completion certificate.
Many companies are authorised to provide servicing, depending on the type of device. MedExpert's service engineers provide ISO 9001:2015-certified service and technical support for many medical devices, including ultrasound systems, X-ray systems, densitometers, endoscopy towers, ECG devices, laboratory devices and analysers, ergometers, Holter monitors and vital signs monitors.
All devices have a 24-month warranty, with the option to extend it. The warranty covers servicing, parts and software updates.
Yes. Our service centre in Zagreb provides a rapid response and a replacement device while yours is being repaired.
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