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If you cannot switch on the ultrasound system, there may be many possible causes. Please consult MedExpert's service engineers for diagnostics and possible repair. Do not attempt to repair the ultrasound system yourself, as this could cause further damage.
Contact us at servis@medexpert.hr or call our service engineers at +385 91 4265 002 (Nino), +385 91 4265 003 (Boris) or +385 91 4265 012 (Bojan).
A poor image from the ultrasound probe on the screen is usually a sign of a more serious fault with the probe itself or even the system. Do not attempt to repair the fault yourself, as this could cause further damage.
In any case, we need to inspect and diagnose the equipment. Contact us at servis@medexpert.hr or call our service engineers at +385 91 4265 002, +385 91 4265 003 or +385 91 4265 012.
There are several possible reasons why no image appears on the monitor, ranging from a fault with the monitor itself to faults in other parts of the ultrasound system. For detailed diagnostics and repair, contact us at servis@medexpert.hr or call our service engineers at +385 91 4265 002, +385 91 4265 003 or +385 91 4265 012.
To determine the cause of the fault, the printer needs to be sent for repair by arrangement with our service team to MedExpert d.o.o., Zelinska 2, Zagreb.
After speaking with the client, we jointly agree on the next steps. We usually send a quotation for diagnostics and an on-site visit, as well as a quotation for the possible rental of a replacement device, and arrange a visit with the client. If the device can be repaired, we repair it on site or take it to MedExpert's service centre at Zelinska 2 in Zagreb.
It depends on the type of fault and the availability of spare parts. As a general rule, we can repair devices within 48 hours, except in the case of more complex repairs where spare parts need to be ordered and we have to wait for them to arrive at our service center before we can install them. In such cases, the repair time depends on the delivery of the spare parts.
The average cost of diagnosing a fault in an ultrasound device is €400. The diagnostic service includes identifying the exact fault, estimating the repair cost, and providing a service quotation. In any case, we can provide you with a replacement device so that you can continue your work without interruption while your device is being repaired.
Yes. Depending on the size of the ultrasound system, you need to arrange suitable transport and protect the device. This is easier for portable ultrasound systems. However, we strongly recommend that MedExpert's service engineers collect the device and transport it to our service department. For all details about transporting the device for servicing, contact us at servis@medexpert.hr or call our service engineers at 0914265002, 0914265003 or 0914265012.
You do not need to prepare anything special. Our service engineers handle everything. You only need to provide unobstructed access to the device so that we can collect it more easily and transport it to our service department in Zagreb. For collection details, contact us at servis@medexpert.hr or call our service engineers at 0914265002, 0914265003 or 0914265012.
Depending on the age of the device and the type of fault, we will advise you whether it is better to repair the old device or buy a new one. MedExpert also keeps refurbished devices in stock. They are not new, but they are fully functional, inspected by our service engineers and covered by a warranty. In some situations, purchasing such a device may be more cost-effective than repairing an old one. The circumstances differ when purchasing a new or refurbished device or repairing an old one, and you will make the best decision after speaking with MedExpert's service engineers and sales specialists. For more details, email servis@medexpert.hr or call our service engineers at 0914265002, 0914265003 or 0914265012.
For proper operation, we recommend keeping the equipment in a dry room at a temperature between 15 and 30 degrees Celsius, without exposure to moisture.
Regular servicing is preferable because it reduces the likelihood of faults. Prevention is always the better option, and the price depends on the model and type of device. Regular servicing is recommended once a year. Repair is needed when a medical device no longer operates according to the manufacturer's specifications. In either case, contact our service department at servis@medexpert.hr or call our service engineers at 0914265002, 0914265003 or 0914265012.
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