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In this case, there may be many possible causes, so you should consult MedExpert service for diagnostics and possible fault repair. Contact us at servis@medexpert.hr or on the mobile numbers of our service technicians: 0914265002, 0914265003 and 0914265012.
A poor probe image on the screen is usually a sign of a more serious fault in the probe itself or even the device. In any case, further inspection and diagnostics by our team are required. Contact us at servis@medexpert.hr or on the mobile numbers of our service technicians: 0914265002, 0914265003 and 0914265012.
There may be several reasons why no image appears on the monitor, from a fault in the monitor itself to a fault in other parts of the ultrasound system. For detailed diagnostics and fault repair, contact us at servis@medexpert.hr or on the mobile numbers of our service technicians: 0914265002, 0914265003 and 0914265012.
After speaking with the client, we jointly decide on the next steps. We usually send a quotation for diagnostics and the visit, as well as a quotation for the possible rental of a replacement device, and agree on an appointment with the client. If the device can be repaired, we fix the fault on site or take the device to the MedExpert service centre at Zelinska 2 in Zagreb.
It depends on the type of fault and the availability of spare parts.
The average cost of diagnosing an ultrasound system fault is 400 euros. Device fault diagnostics include identifying the exact fault, estimating the repair cost and sending a quotation for servicing the device.
This is possible, but depending on the size of the ultrasound system, suitable transport must be arranged and the device must be protected. It is easier with portable ultrasound systems. However, we strongly recommend that MedExpert service technicians collect the device and transport it to our service department. For all details about transporting the device to the service centre, contact us at servis@medexpert.hr or on the mobile numbers of our service technicians: 0914265002, 0914265003 and 0914265012.
Nothing needs to be specially prepared. Our service technicians handle everything, although it would be helpful to ensure unobstructed access to the device so that we can collect it more easily and transport it to our service department in Zagreb. For collection details, contact us at servis@medexpert.hr or on the mobile numbers of our service technicians: 0914265002, 0914265003 and 0914265012.
Depending on the age of the device and the type of fault, we will advise you whether it is better to repair the old device or purchase a new one. MedExpert also keeps refurbished devices in stock. They are not new, but they are fully functional, inspected by our service technicians and covered by a warranty, so in some situations it may be more economical to choose such a device than to repair an old one. The circumstances differ when purchasing a new or refurbished device or repairing an old one. You will make the best decision after speaking with MedExpert service technicians and sales specialists. For more details, send an enquiry to servis@medexpert.hr or call our service technicians on 0914265002, 0914265003 or 0914265012.
For correct operation, the recommended temperature is between 15 and a maximum of 30 degrees Celsius in a dry room without exposure to moisture.
It is always better to service devices regularly because this reduces the chance of faults occurring. Prevention is always the better choice, and the price depends on the model and type of device. Regular servicing is recommended once a year. Repairs are carried out when the device no longer operates in accordance with the manufacturer's specifications. In both cases, please contact our service department at servis@medexpert.hr or call our service technicians on 0914265002, 0914265003 or 0914265012.
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